Are these homes suitable for all weather conditions?
Yes, our container and prefab homes are engineered for durability and safety in various climates, including extreme heat, cold, rain, and snow. We use high-quality insulation and weather-resistant materials to ensure year-round comfort and structural integrity.
Can multiple units be connected to create larger living spaces?
Absolutely. Our designs are modular, which means multiple units can be joined horizontally or stacked vertically to create larger and more customized living or commercial spaces.
How long does it take to manufacture and deliver the house?
The typical production time is 4 to 6 weeks, depending on customization. Delivery times vary by location—generally 2 to 4 weeks for the U.S. and Europe. We provide a clear timeline at the time of order confirmation.
Do you provide delivery and installation instructions?
Yes, we provide detailed delivery guidelines and step-by-step installation manuals. For complex setups, we also offer virtual support and can recommend professional installers in your area if needed.
Are there any hidden costs (e.g., shipping, customs, taxes)?
No, we offer transparent pricing. For most orders, we use DDP (Delivered Duty Paid) shipping, which includes all customs duties, taxes, and delivery costs. You’ll know the full cost upfront—no surprises.
How do I place an order and make a payment?
You can place an order directly through our website. We accept secure payments via bank transfer, credit card, PayPal, and other trusted gateways. For larger projects, we offer milestone-based payments.
Is there someone I can talk to before and after the purchase?
Yes, our customer support and sales teams are available via phone, email, and live chat before, during, and after your purchase to assist with any questions or issues.
Do you offer a warranty on the product?
Yes, all our homes come with a standard 1-year warranty covering structural integrity and manufacturing defects. Extended warranties are available upon request.
What if I receive a damaged or defective unit?
In the rare case of damage or defects, please notify us within 7 days of delivery with photos and details. We will promptly replace the affected parts or unit at no extra cost.
Can these homes be moved later if I relocate?
Yes, our homes are designed to be relocatable. They can be disassembled or transported whole, depending on the model, making them ideal for both temporary and long-term use.
What is the estimated shipping time from order to delivery?
From order to delivery, the complete timeline is usually 6 to 10 weeks. This includes manufacturing, quality checks, and international shipping to your location.
Will I receive a purchase agreement or contract before payment?
Yes, we provide a formal purchase agreement detailing the specifications, costs, delivery timeline, and terms before any payment is made. This ensures transparency and mutual understanding.
What is your cancellation or refund policy?
Orders can be canceled within 72 hours of confirmation for a full refund. After that, refunds are available only in cases of manufacturing delays, defects, or delivery issues, subject to our terms and conditions.
Do you offer discounts for bulk or commercial orders?
Yes, we provide competitive discounts for bulk purchases and commercial projects. Please contact our sales team for a custom quote based on your requirements.
Can I become a distributor or partner with your company?
We welcome partnership opportunities. If you're interested in becoming a distributor or affiliate, please reach out to us through our website's partnership form. We'll review your application and respond promptly.
Is my personal and payment information safe when I place an order?
Yes, we use industry-standard SSL encryption and secure payment gateways to protect your personal and payment information. Your privacy and security are our top priority.
Can I customize the design or interior features?
Yes, we offer customizable floor plans, interiors, and exterior finishes to match your style and needs. Our design team will work with you to personalize your space.
Do you help with permits or local regulations?
While we don’t directly handle local permits, we provide all technical specifications and documentation you may need to apply for permits with your local authorities.
